Shipping policy
At Phoenix Rare, we are committed to delivering your jewellery safely and efficiently worldwide.
Order Processing Time
All jewellery is carefully prepared and packaged after your order is placed.
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Processing time: 5–10 business days
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Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a tracking number via email.
Shipping Time
We offer complimentary worldwide shipping.
Estimated delivery time after dispatch:
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United States: 5–10 business days
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Canada, UK, Australia: 5–12 business days
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Other international destinations: 7–14 business days
Delivery times may vary depending on customs clearance and local postal services.
Shipping Origin
All orders are shipped from our international fulfillment facility in India.
Shipping Carriers
We use trusted global carriers such as:
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FedEx
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DHL
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UPS
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Bluedart
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Other reliable international courier partners
Carrier selection depends on destination and availability.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by your country.
These charges, if applicable, are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
Shipping Cost
We provide free standard shipping worldwide.
There are no additional shipping charges at checkout.
Please note: Return shipping costs (if applicable under our Exchange Policy) are the responsibility of the customer.
Lost or Delayed Packages
If your tracking shows delivered but you have not received your package, please contact the carrier first.
If you need further assistance, contact us at:
We are not responsible for shipping delays caused by:
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Customs clearance
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Incorrect shipping addresses
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Carrier disruptions
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Natural events
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
For shipping-related questions:
Email: care@phoenixenterprise.com
Website: https://phoenixrare.com
Phoenix Rare is operated by InspiremediaX LLC.
